PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy is intended to provide information about Voyetra Turtle Beach, Inc. and its affiliates (collectively, "Turtle Beach", “we”, “us”) and our practices with respect to the personal information of individuals that are in Australia or interact with our Australian affiliates. This includes personal information we collect via our websites (collectively, the "Site").
This Privacy Policy was most recently updated in January 2024. Customers outside Australia should reference the respective privacy policy applicable to their jurisdiction.
COLLECTING PERSONAL INFORMATION
Who may collect personal information?
We may collect personal information from the Site or we may authorize
third-party companies to collect personal information from the Site on our
behalf. See “Sharing Your Information & Third Party Partnerships” below
for more on the third-party companies we work with.
What is personal information?
We consider information that personally identifies you or that can be used to
contact you (such as your name, email address or billing information), and any
data that is linked to such information, to be personal information.
What personal information is collected?
- When you register a product, we may collect your name, address, telephone number, email address, details about your product (such as the model, serial number, product platform) and information about your purchase (such as where you purchased the product and the date of purchase).
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When you join one of our mailing lists, we may collect your name and email
address and information about whether you open emails sent by us.
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When you contact our online customer support, we may collect your name,
telephone number, email address, mailing address and information you provide
us in connection with your support request. We may also generate certain
information such as records of the technical issues with your product and
our correspondence with respect to your enquiry.
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When you register for contests or giveaways hosted by the Site, we may
collect your name, email address, telephone number, address and other
information as specified in such contest or giveaway.
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Your preferences and opinions, and any reviews you provide in relation to
our products.
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Correspondence with us, and related information including our correspondence
records and opinions.
- Which of our websites you use.
How is personal information used by Turtle Beach?
Turtle Beach collects, uses and discloses your personal information:
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To respond to requests for support or otherwise provide customer service
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To inform you of other products or services available from Turtle Beach and
its affiliates and about promotions and events
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To ensure that our communications to you are in the same language as the
website that you have used
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To conduct research about your opinion of current products and services or
of potential new products or services
- To notify you of the results of any contests or giveaways
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To research and analyze data and trends to improve our products, services
and communications
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To send you important notices about the website, including updates to the
Terms of Sale and Terms of Use.
- To publish reviews on our Site.
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To identify, contact or bring legal action against persons or entities who
may be causing injury to you, to Turtle Beach, or to others.
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To comply with any valid legal process or governmental request (such as a
court order, search warrant, subpoena, civil discovery request, or statutory
requirement).
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After obtaining your permission to a specific use or disclosure.
- As we otherwise believe is required or authorised by law.
If we are unable to collect your personal information, we may not be able to do these things, for example we may not be able to accept your order or fulfil your order.
COLLECTING NON-PERSONAL INFORMATION
In addition to your personal information, we may collect, or we may authorize third-party companies to collect on our behalf, information that, by itself, does not specifically identify you. This non-personal information is used to help us learn what products are of the most interest to users and to improve Site design and content. Some examples of non-personal information that we collect and use are:
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When you register a product or contact customer support, in addition to
collecting personal information, we may obtain information about the
products that you own or use.
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When you are using our Site, we may log your IP address (a number that
identifies your computer on the Internet) for system administration and
troubleshooting purposes and to examine overall Site traffic trends.
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We use cookies (which are small data files stored on your computer) and
other similar technologies to collect information about your activities on
the Site and to allow us to customize portions of the Site to your
preferences. For example, we may obtain information about which pages of the
Site you visit, what terms you use in searching the Site, what products you
purchase and/or technical data (such as your IP address, browser type and
version, time zone setting and location). In addition, we use cookies to
remind us of who you are and to tailor our product selection to you, which
helps personalize your experience on the Site.
The cookie, by itself, does not provide any personal information, such as your name or email address. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. However, you may not be able to use some features of the Site if you set your browser to reject cookies.
The information collected by cookies may be collected directly by us, or it may be collected by a third-party service provider. In many cases, these data are anonymous and are not linked to any information that personally identifies you.
Non-personal information may be collected, used or disclosed for any purpose. In the event that any non-personal information is associated with your personal information, such information is also treated as personal information for purposes of this Privacy Policy.
SHARING YOUR INFORMATION & THIRD PARTY PARTNERSHIPS
We may share your personal information with third parties including:
- other entities within our group, as part of our regular reporting activities, in the context of a business reorganisation or group restructuring exercise, for assistance in relation to marketing and business development or in connection with the operation of group-wide functions and services
- professional advisers, including lawyers, bankers, auditors and insurers to the extent such information is relevant to their performance of their services
- regulators and government bodies
- IT service providers (such as cloud services providers, IT consultants and software-as-a-service providers)
- any of our service providers where such information is relevant to their performance of such services. These include advertising, marketing and website analytics providers and some of these providers may collect personal information directly from the Site.
Co-Branding
Turtle Beach may enter into a "co-branding" relationship with another company or organization. At times, we may communicate with customers on behalf of that company and customers may be directed to a partner website to purchase a specific item or learn about their services. In these cases, both Turtle Beach and the partner company may receive personal information you provide and you should refer to the privacy policy of the "co-branding" partner to learn about how they handle your personal information.
Our email marketing communications
Your personal information is processed in connection with our email marketing communications by Klaviyo, an email service provider, with its corporate address 125 Summer Street, Floor 6, Boston, MA, 02110. Klaviyo (www.klaviyo.com) acts on our behalf and processes your personal information on our instructions.
Links from the Site to Third-Party Websites
The Site may contain links to third-party websites. Turtle Beach is not responsible for the content or the collection or use of personal information by such third-party websites. Please refer to the privacy policies of the third-party website to learn about how they handle your personal information.
Links to the Site from Third-Party Websites
Turtle Beach may use outside marketing companies to place advertisements or links to the Site on third-party websites. The marketing company or the operator of such third-party website may collect information about people who click on an advertisement for or link to the Site. Turtle Beach is not responsible for the collection or use of information by such marketing companies or third-party websites. Please refer to their privacy policies to learn about how they handle your personal information.
Accounts owned or controlled by Third-Parties
You may choose to create accounts on websites or platforms owned or controlled by third-parties to purchase our products. These third parties may use your information for their own purposes, including for behavioral advertising and analytics purposes. Turtle Beach does not control and is not responsible for the collection, use or other processing of your information by these third parties through the accounts you create with them. Please refer to their privacy policies to learn about how they handle your personal information.
Merger or Acquisition; Legal Compliance
We may share your personal information with third parties in the context of the possible sale or restructuring of our business. We may also share your personal data with a regulator or to otherwise comply with applicable law or judicial process or if we reasonably believe that disclosure is necessary to protection our rights and/or to comply with judicial or regulatory proceedings, a court order or other legal inquiries. You should also be aware that courts may have the authority under certain circumstances to permit personal information and other information about usage of the Site to be shared or transferred to third parties without your permission.
OUR SERVICES ARE PROVIDED FROM THE UNITED STATES
Turtle Beach is a U.S. based company and our server is located in the United States. If you are located outside the United States and choose to contact us and send us personal information voluntarily (e.g., by placing an order online via our Site), please be advised that your personal information will be processed in the United States and that the protection of your personal information in the United States may be different from data protection in the country where you reside. Where this occurs, you acknowledge and where required, consent to such transfer in accordance with this Privacy Policy.
You are also advised to consider before you voluntarily send personal information to us that there might not be an independent data protection authority and/or safeguards of the data processing principles and/or safeguards of data subject rights in the United States as set forth under your data protection law, such as Australia’s Privacy Act, and Turtle Beach will not be responsible for imposing those standards, unless such rights are explicitly mentioned in this Privacy Policy.
TEXT MARKETING AND NOTIFICATIONS
We may use your phone number and personal information to send you text notifications (for your order, including abandoned cart reminders) and text marketing offers, to the extent permitted by applicable law. Text marketing messages will not exceed 30 a month. You acknowledge that consenting to text messages is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
SECURITY OF OUR SITE AND YOUR PERSONAL INFORMATION
We use encryption and authentication tools to protect the security of the information that you share with us. Once we receive your personal information via the Site, we do our best to protect its security on our systems. For example, we protect personal information we gather on a secured server that is located behind a firewall.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
Unfortunately, however, no transmission over the Internet can be guaranteed 100% secure and we recommend you take this into account before supplying your personal information online and familiarize yourself with steps you can take to protect the security of your own personal information, for example using strong passwords.
Please keep in mind that if you disclose personal information through public forums and bulletin boards on the Site, this information may be collected and used by others. You are responsible for the personal information that you choose to share on the Site's public forums and bulletin boards.
OPTING OUT
While we hope that the information included in this Privacy Policy has helped you better understand how we use and protect your information to provide you with better service, we understand that you may still choose to not receive information from Turtle Beach or our partners.
As a part of our commitment to your privacy, we agree to honor customers' requests not to receive mail or email from Turtle Beach.
If you have previously opted to receive, or otherwise currently receive, promotional emails from us, you may unsubscribe by emailing privacy@turltebeach.com. Within a reasonable period of time after unsubscribing, you will no longer receive marketing emails from Turtle Beach. You may still receive e-mails regarding your transactions, for example, confirming that you have placed an order or that a product you have ordered has shipped.
CHILDREN AND PRIVACY
The Site is not intended for or directed to anyone under the age of 18 years. We will never request personal information with respect to anyone whom we know to be under the age of 16 without verifiable parental consent. By using the Site, you represent and warrant that you are at least 18 years old. If we become aware that a customer is under the age of 18 and has provided us with personal information, we will remove his or her personal information.
A parent or legal guardian who needs to access, change or delete personal information regarding their child should contact privacy@turltebeach.com. For consumers in the UK or EU please contact privacy@turtlebeach.com.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
You can contact us as set out below to make a request to access or correct any personal information we may hold about you. We may need to verify your identity. Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
CONTACT INFORMATION
If you have any comments on or questions about this Privacy Policy or believe that Turtle Beach has not adhered to this Privacy Policy or any privacy law, please contact our Data Protection Officer via: privacy@turltebeach.com. For consumers in the UK or EU please contact privacy@turtlebeach.com.
If you make a privacy complaint, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.
